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Shipping & Delivery

Free Shipping Storewide for any purchase in ERH Official Online Store for both West and East Malaysia likewise.

For free samples redemption, a shipping fee of RM 7-10 shall be charged depending on the area of delivery address, this is subject to change in future without prior notice.

Delivery Duration shall take approximately 1-3 working days based on the domestic courier service provided. We assure you a safe and swift delivery in collaboration with local courier company - Poslaju, Skynet, Nationwide, Gdex, Airpax, etc via easyparcel.my. Should there be any unplanned circumstances or goods arriving late, if you wish to return your ordered items, please refer to the return & exchange policy.

ERH Marketing (M) Sdn Bhd distributes only within Malaysia. For any other countries, please visit www.erhgroup.com

配送方式

全店购物将免运费，包括西马及东马，当下免费的试用品将必须自付RM7-10的运费跟据护送地区。 在将来更改，恕不另行通知。

交货时间基本上约1-3个工作日。我们向你保证一个安全，快捷的当地快递公司合作 – Poslaju, Skynet, Nationwide, Gdex, Airpax, etc via easyparcel.my。如有任何意外情况或货物迟送，如果你想退货，请看退换货政策。

ERH Marketing（M）仅销售在马来西亚。对于其他国家，请浏览 www.erhgroup.com

Courier Service Company:

Payment Methods

Paying through iPay88

Your Trusted Payment Gateway Provider

Currently Ipay88 offers you Credit, Debit Card payment, Online Banking and Webcash services with a wide range of bank to choose from.  ERH Marketing (M) shall bare the cost of transaction fees incurred; no additional charges shall be imposed on you unless stated.


Paying through PayPal

Safest Way for Online Transaction, Easy & Reliable.

A worldwide leading online payment gateway provider where your eligible purchases are protected.   Paypal do not except MYR currency, therefore if you pay with paypal our system will automatically convert to USD to make the payment. ERH Marketing (M) shall bare the cost of transaction fees incurred; no additional charges shall be imposed on you unless stated.  




付款方式

通过 iPay88 支付

您值得信赖的支付网关提供商。

目前，iPay88您提供信用卡支付，网上银行和Webcash服务具有广泛的银行可以选择。 ERH Marketing（M）将负责交易费用，没有额外的费用将强加，除非另有说明。


通过 PayPal 支付

网上交易最安全的方式，简单和可靠的。

在您购买时，资料受到保护，全球领先的在线支付网提供商。PayPal不接受马币，因此凡是用PayPal支付，系统将自动转换美金来支付。ERH Marketing（M）将负责交易费用，没有额外的费用将强加，除非另有说明。

Return & Exchange Policy

You can trust our products. We will gladly accept returns not meeting your expectations within 7 days upon the arrival of goods for refunds or exchanges.

However, returns of goods only at the terms and conditions as below:

  • Product must be in a “new” condition as it was delivered / received. Those that has been opened or used are not acceptable.
  • All attached documents, free samples and any other add-ons must be return along together with the items.
  • Only applicable for registered member.
  • We only do refund to you after received the goods in good condition.
# Return Orders Exchange Orders
1st Delivery Charges (ERH to Your Place) Do not responsible, you will be charged RM15 Do not responsible, you will be charged RM15
Return Delivery Charges (Your Place to ERH) Do not responsible Do not responsible
Exchange Re-delivery - Free Delivery for East Malaysia order above RM100, West Malaysia order above RM50.
Transaction Fee through iPay88 Do not responsible, you will be charged 3% Full Refund
Transaction Fee through PayPal Full Refund Full Refund

Please Login account to manage your Return & Exchange or Contact us.

退换货政策

你可以信任我们的产品。我们很乐意接受退货或换货在7日内。然而，商品只有在如下的条件可以退货：

  • 产品必须在 “新的”状态。那些已被打开或使用过的是不能被接受。
  • 所有随附文件，免费样品以及任何其他附加产品必须连同一起退还。
  • 只适用于注册会员。
  • 收到货物并处于良好状态我们才退还钱给您。
# 退货 换货
第一次的运费 (ERH到您的地方) 不负责, 您将被收取RM15 不负责, 您将被收取RM15
退还运费 (您的地方到ERH) 不负责 不负责
换货再次运送 - 免费送货，西马满RM50，东马阶满RM100以上。
金流费 - iPay88 不负责, 您将被收取3% 全退款
金流费 - PayPal 全退款 全退款

请登录账户来管理您的退换货或联系我们。

Privacy Statement

At Erhgroup.com.my, we take your privacy seriously! Please read this Statement of Privacy to be more aware about our policy on collecting, using and disclosing personal information. Erhgroup.com.my occasionally update this Statement of Privacy to reflect company and user feedback. We encourage you to review this Statement periodically to be informed of how we are protecting your personal information.

Privacy Policy

Erhgroup.com.my treats personal information, such as your name, email address or telephone number as important privacy. We promise your personal information will not be disclosed to third party. We will not use or sell your personal information to third party unless:

  1. Users agreed to share with third party;
  2. Users make known to pubilc of their personal information in selves-willingness in in order to enjoy products or services;
  3. Violations of Erhgroup.com.my's Terms of Use, or as otherwise required by the law.

Instructions For Use

Erhgroup.com.my is committed to protect the security of your personal information. We use password setting up by user to help protect your personal information from unauthorized access, use, or disclosure. Users are fully responsible for protecting their password. If users are using public computer, please logout before leaving to prevent disclosure of personal information.

Terms

By using this site and providing information as a registered user, you are in agreement with our privacy policy. We are not responsible for the breach of our privacy statements or other content on websites outside the Erhgroup.com.my domain name.

User Term

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ERH’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'ERH' or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Malaysia.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by ERH and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of ERH. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, ERH takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Terms & Conditions for Credit Points

ERH WALLET

  • ERH Wallet is a service provided by ERH to facilitate the storage of credits / money you receive from your sales proceeds and refunds for purchases made via bank transfer, cash payment or your ERH Wallet. The sum of this money, minus any transactions, will be reflected as your ERH Wallet balance.
  • You are not allowed to transfer funds / credits into cash from your ERH Wallet into any other bank account.

ERH CREDIT REWARD SYSTEM

  • Members may earn loyalty points (“ERH Credits”) by buying products on the Site through ERH Authorized Payment Gateway or through participation in other ERH activities as ERH may from time to time determines (“Eligible Activities”) based on the conversion rate determined by ERH in its sole discretion. Generally, ERH Credits will be credited to a Member’s Account (ERH Wallet) upon the completion of a successful transaction or activity approved by ERH. You are eligible to participate in the ERH Credit reward system if you are a Member and your Account does not expressly exclude you from participation.
  • Transaction not completed on the Site using ERH Checkout Payment Gateway do not qualify for the ERH Credit reward system. ERH may at its sole discretion exclude categories of items from the ERH Credit reward system.
  • ERH Credits has no monetary value, does not constitute your property and cannot be purchased, sold, transferred or redeemed for cash.
  • Subject to ERH rules and regulation as determined, varied or modified by ERH from time to time, subject to any cap imposed by ERH at its sole discretion, Member may redeem ERH Credits by sending a request to ERH and use ERH Credits to offset the purchase price of selected items when making purchases on the Site as advised by ERH from time to time. All refunds will be subject to ERH’s Refunds and Return Policy.
  • The ERH Credits you redeem will be deducted from your ERH Credits balance. Each ERH Credits comes with an expiry date. Do check your account details on the Site for ERH Credits balances and expiry date.
  • From time to time, we may tell you that bonus ERH Credits will be awarded for particular Eligible Activities. This may include but is not limited to purchases you make at participating offers or pursuant to specific promotional offers. We will notify you of the terms of such bonus awards if any from time to time.
  • If you have a dispute in relation to the number of ERH Credits which you have been awarded in respect of an Eligible Activity, such a dispute must be made within one (1) month from the date of the Eligible Activity. We may require you to provide evidence to support your claim.
  • ERH gives no warranty and accepts no responsibility as to the ultimate tax treatment of ERH Credits. You will need to check with your tax advisor whether receiving ERH Credits affects your tax situation.
  • ERH reserves the right to (i) discontinue the ERH Credits Reward System at any time at its sole discretion and (ii) cancel or suspend a Member’s right to participate in ERH Credits Reward System, including the ability to earn and redeem ERH Credits at its sole discretion.

HOW TO EARN & REDEEM ERH CREDITS

  • Shop at ERH site and check out using our Authorized Payment Gateways, you will earn 5% of total amount for every successful transactions.
  • Participate in our periodical Credit Giveaway campaigns, Extra Credits for Selected items, and many more.
  • Each Credit is equivalent to RM1, you can use up to 10% of your credits of the total amount per order.
  • The credit can be used at www.erhgroup.com.my with a max 10% off per transaction. For e.g., if you were to purchase a Rm157 product, it'll deduct Rm15.70 from your credit automatically upon checkout. It's not applicable with the use of promo code but its applicable for Promotion Items.